We want you to feel confident shopping with JEHUEI. If you’re not satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.
Eligibility
To qualify for a return or exchange, items must be unused, unwashed, and in their original condition with tags and packaging, where applicable. Items that show signs of wear, washing, damage, or alteration may not be eligible.
How to Request a Return or Exchange
Please contact us through the Contact Us page within 15 days of receiving your order. Include your order number and let us know whether you would like to request a return or an exchange. We’ll provide instructions for the next steps.
Please wait for our instructions before sending any items back. Returns sent without contacting us first may take longer to process.
Refunds
Once we receive and inspect the returned item, we’ll notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, we’ll contact you to discuss the available options.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us through the Contact Us page with your order number and a description of the issue. We’ll review your request and help with the next steps.
Return Shipping
Please contact us through the Contact Us page for return shipping instructions and information about any applicable shipping costs.